Terms & Conditions
All our signs come standard with:
o Remote Dimmer: Perfect for controlling your sign and making it fit your vibe. o Mounting Hardware: Stainless Steel Standoffs adding a touch of sophistication to every piece. All orders are handmade in our international production facilities with the best attention to detail. Production time averages 10 working days after confirmed payment and design. During peak periods this timeframe may increase to 2-3 weeks.
Refers to time in transit after the piece completes production and leaves our factory – Once your piece ships, you will receive a tracking number. Average Shipping time is 7-10 days.
We offer a 12 month guarantee on materials and workmanship on all of our neon signs. However, this does not extend to any damage that may occur as a result of incorrect installation or physical damage during usage.
We can only accept returns/refunds on defected items, and can not accept returns due to change of mind, unfortunately, as all pieces are custom made to order. All sales are final once placed on site. In the unlikely case of your piece arriving broken or defected, you have 7 days from the day of tracked delivery to let us know via email: firstname.lastname@example.org
Orders to some countries may be subject to import fees/duties and taxes when delivery takes place. This depends on which country you are ordering from and also how big/heavy the piece is. This is standard procedure for any item bought online and is entirely out of our hands – many orders won’t be subject to import fees, but for those that are, please be aware that these fees are the responsibility of the customer and are not covered by Neon Kidd.